Library Circulation Technician

 Posted: Wednesday, October 10, 2018 | Administrative and Staff Positions

Tyndale University College & Seminary is a multi-denominational, evangelical university college and seminary that prepares leaders for the ministry, marketplace and global mission of the church. Tyndale invites fully qualified candidates to apply for the following position; however, Canadian citizens and permanent residents will be given priority. The successful candidates will subscribe to and sign Tyndale's Statement of Faith and Community Standards Statement.

Position Description

The Library Circulation Technician ensures that the circulation services (including but not limited to circulation of library materials, maintenance of user accounts, recording of statistics, accounting/reconciliation of payments and supervision of student workers) of Tyndale Library are provided in an efficient and seamless manner, serving the needs of the Library users/customers/ patrons.

Primary Responsibilities:

Circulation Desk Service
• Supervise the circulation of library materials by verifying that all sign outs are within subject limit, organize and update the shelving of on-hold items.
• Handle users’ circulation requests.
• Maintain accurate user accounts.
• Set up and maintain the Reserve collection.
• Send notices regarding overdue materials and fines.
• Answer basic reference questions.
• Manage the routing of periodicals to faculty.
• Charge and process fines.
• Advise patrons of relevant Library rules.
• Order circulation service related supplies.
• Manage the retrieval from closed stacks.
• Maintain an environment of professionalism and excellence in customer service.

Maintenance and Updating of Records/Reports
• Compile circulation statistics, as requested.
• Generate reports in OCLC WorldShare Management Services.
• Account/reconcile payments received.
• Update circulation forms and handbooks (Handbook of Procedures for Student Workers and Procedures for Circulation Technician).

Circulation Desk Coverage
• Create and manage the Circulation Desk schedule for both the Main and the Education Libraries.
• Provide assistance to the Public Services Librarian in the supervision of Student Library Assistants.

General Library Assistance
• Participate in taking inventory of the collection during the summer semester.
• Assist in Library projects, as needed.
• Provide clerical assistance, as required

Position Qualifications:

a) Education
• Bachelor’s Degree

  • College Library and Information Technician Diploma

• Knowledge of theological/Biblical studies, preferred

b)   Experience
• Minimum 2-3 years’ relevant experience in an academic setting
• Supervisory experience, preferred

c)   Skills and Abilities
• Good written and verbal communication skills
• Ability to work accurately with details at a fair rate of speed and keep an automated circulation system functioning effectively
• Good interpersonal skills in order to relate well with patrons, co-workers and student workers
• Ability to adjust to ongoing technological changes in an atmosphere of continuing automation
• Competency in the use of Microsoft Office applications including Microsoft Word and Access, and a willingness to be trained in the use of specialized library software
• Demonstrated good customer service skills

d)   Personal Characteristics
• A dependable self-starter, able to work efficiently with minimum supervision
• Demonstrated maturity, professionalism and tact, with the ability to interact with various types of people
• Patience
• Able to influence and supervise without being the direct manager
• A Christian with a keen desire to serve family, church, work and community.  A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

e)   Physical and Mental Demands
• May encounter challenging people from time to time. Important to maintain a calm and professional demeanor; listening to the customer's needs
• Considerable stooping/standing
• Visual and mental concentration required
• Moderate physical effort, e.g. pushing book carts, lifting piles of heavy books (up to 10 kg)
• Office space is in a public area with regular distractions
• Working with standard office equipment (computers, photocopiers, etc.)
• Must be available to work outside regular business hours

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.


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For general employment information send your resumé to:

Tyndale University College & Seminary, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
1-416-226-6620 ext 2103 fax: 1-416-226-6746
or e-mail: employment@tyndale.ca

Tyndale University College & Seminary provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at employment@tyndale.ca

Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.