HelpDesk Request Types

The Tyndale HelpDesk has the following IT-related options.  Please select from the appropriate category when filling out your HelpDesk request.  Requests submitted under the wrong category may take longer to resolve.  This list is subject to change without notice.

  • I.T. Request
    • -- Other
    • Classroom (Include Classroom Number)
      • Computer
      • Power
      • Projector
      • Sound/Speakers
      • Other
    • Hardware
      • Computer
      • Keyboard / Mouse
      • Monitor
      • Other
      • Power
    • Laptop Loan Request (Include Dates required)
    • Network Connection
      • Remote Access
      • VPN
      • Wired
      • Wireless
    • Printer
      • Cannot Print
      • Canon Problem (Include Printer Location)
      • Need New Printer Installed
      • Other
    • Software
      • - Need New Software Installed
      • - Need Software Update Installed
      • (Select from list of Tyndale-related Software)
  • Phone Request
    • Cell Phone / Blackberry
      • Change to calling / data plan
      • Help with device
      • International Roaming
      • New Device Request
      • Other
    • Desk Phone
      • International Calling
      • Long Distance Code
      • Other
      • Phone Not Working
      • Wrong Display Name