Stages of Quality – A Visual Representation
Philip Kay mentioned an online seminar that we had taken as an ITS team in his blog. The presentation was hosted by the CCCU and presented by Paul Dupree of Asbury College. It focused on a scale they used to help measure the quality of the IT Department. The presentation was very informative and we hope to implement this scale for us here at Tyndale.
As I was reviewing the presentation and thinking about how I can quickly measure where I/we are in this scale I decided I needed a 1 page graphical representation of this scale – I am quite a visual person/learner myself and this would be a great tool for me to stay on top of this information.
So I decided to pull out Cmap Tools and draw out the concept – now Cmap tools would be a post unto itself but very quickly it is a great free tool to help you build concept maps real easy. Poke around the web site to see for yourself.
If you are interested in what makes up this scale then feel free to download the 1 sheet wonder (PDF) or go grab the presentation from the NetCCCU web site
Do you work at Tyndale? Where would you put the ITS department on this scale – leave a comment!


Yesterday was the first day of school and our two kids were now going to two different schools. I stayed home in the morning to help get my oldest to her new school. I got up early and worked for about an hour before having to leave. I realized that everything I needed to do – including some development – could be done with what I have installed on the MAC. So I worked in the morning on the G4. I came in soon after and started working in my typical – proven way – on a Windows PC. I wasn’t doing much different then in the morning and all worked well. I then decided I needed to do some work on out online courses and strolled over to the linux thin client computer I have in my office. Most of this was online but the application could handle working without Internet Explorer just fine (which I never really use on the PC any ways)
I absolutely love