Admissions Coordinator

 Posted: Tuesday, January 15, 2019 | Administrative and Staff Positions

Tyndale University College & Seminary is a multi-denominational, evangelical university college and seminary that prepares leaders for the ministry, marketplace and global mission of the church. Tyndale invites fully qualified candidates to apply for the following position; however, Canadian citizens and permanent residents will be given priority. The successful candidates will subscribe to and sign Tyndale's Statement of Faith and Community Standards Statement.

Position Description

The Admissions Coordinator assists in the process of effectively recruiting new students to Tyndale University College & Seminary by providing outstanding administrative support services to the Admissions Office. The Coordinator interfaces with internal and external audiences where outstanding customer service is essential.  This is a one year mat-leave contract position.

Primary Responsibilities:

Student Admissions Representatives

  • Recruit, train, motivate and supervise Student Admissions Representatives.
  • Ensure Student Admissions Representatives are equipped to provide excellent customer service.
  • Coordinate scheduling of Student Admissions Representatives to ensure coverage during morning, afternoon and evening.
  • Train Student Admissions Representatives to conduct tours and participate in Admissions events.
  • Work with Admissions Counsellors to coordinate and monitor the work of Student Admissions Representatives.

Customer Service and Database Management

  • Maintain a high level of customer service and a pleasant, welcoming and clean environment within the Admissions Office.
  • Maintain the prospective student database (input data and scan documents) and generate qualified applications for Tyndale’s University College & Seminary.
  • Ensure that prospective students are extended quality and timely customer service (in person, on the phone and via e-mail), referring inquiries to appropriate persons, etc.
  • Initiate follow-up with prospective students that have indicated an interest in a program in order to develop relationships.

Campus Visit Program

  • Create a yearly promotion plan for the Visit Program.
  • Assist Admission Counsellors in achieving their institution visit goals.
  • Schedule and organize campus tours, appointments, faculty and class visits for prospective students, parents and guests.
  • Coordinate and participate in Admissions events.
  • Provide those attending events with a positive experience through excellent customer service.
  • Ensure guest needs are met.

Prospective Student Communication and Reporting

  • Oversee prospective student communication and reporting.
  • Compile and prepare visit reports, event summary reports and feedback evaluation reports (i.e., Encounter Days, etc.).
  • Provide information to prospective students and families to effectively promote Tyndale.
  • Ensure inquiries and concerns, in person, on the phone or via email, are answered in a timely and professional manner.
  • Follow up with prospective students by phone or email.
  • Update the Admissions database with information and correspondence with prospective students.
  • Track and keep an inventory of promotional material (literature, giveaways, etc.).

Position Qualifications:

Education

  • Bachelor’s degree

Experience

  • 2-3 years of experience working within an office setting
  • Admissions/Recruitment experience preferred
  • Sales experience an asset
  • Supervisory experience preferred

Skills and Abilities

  • Strong organizational and leadership skills, with the ability to manage and motivate others
  • Demonstrated excellent customer service skills
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Proficiency in MS Office computer programs
  • Aptitude for working with general office equipment and systems

Personal Characteristics

  • Able to work independently and within a team
  • Adaptable and flexible, able to prioritize and respond effectively to multiple demands; flexibility with work hours
  • A passion for higher education and the desire to play a key role in attracting and preparing students to become exceptional members of society
  • A Christian with a keen desire to serve family, church, work and community.  A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

Physical and Mental Demands

  • Working non-traditional hours (i.e. evenings and weekends) during heavy event seasons
  • Keeping track of many tasks at any given time
  • May experience stress in dealing with challenging people (internal and external)

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.


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For general employment information send your resumé to:

Tyndale University College & Seminary, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
1-416-226-6620 ext 2103 fax: 1-416-226-6746
or e-mail: employment@tyndale.ca

Tyndale University College & Seminary provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at employment@tyndale.ca

Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.