After Hours IT Support

 Posted: Thursday, January 31, 2019 | Student Employment Positions

Tyndale University College & Seminary is a multi-denominational, evangelical university college and seminary that prepares leaders for the ministry, marketplace and global mission of the church. Tyndale invites fully qualified candidates to apply for the following position; however, Canadian citizens and permanent residents will be given priority. The successful candidates will subscribe to and sign Tyndale's Statement of Faith and Community Standards Statement.

Position Description

The After Hours Support position reports to the IT Support Specialist and is responsible for providing technical support for evening and weekend classes, as well as, both internal and external events held on-site.

Primary Responsibilities

Technologies and Equipment:

• Computer hardware
• iPhone and Android OS’s
• Printers
• Wireless Internet (WiFi)
• Windows 7/10
• MacOS

Duties Per Shift:

• Remain in-contact with the main reception via radio to address any classroom support requests
• Check all classrooms not currently in use for any equipment not functioning correctly
• Check all computer labs to ensure they are in good working order
• Check that printers are fully stocked with paper, are not jammed or displaying any errors
• Provide a summarized report of all incidents and support requests
• Submit completed “Shift Report” at the end of each shift
• Submit timesheet to supervisor by the prescribed date

Position Qualifications

a) Education

• Undergraduate degree or Diploma in Information Technology and/or equivalent experience

b) Experience

• Minimum 1 years of hands-on  IT technical and service experience
• Good experience with Windows operating systems
• Experience working within a post-secondary environment, preferred

c) Skills and Abilities

• Good problem solving skills
• Good communication skills with a customer service focus
• Ability to remain calm in challenging situations
• Proven ability to identify problems, develop and evaluate options, and implement solutions

d) Personal Characteristics

• Ability to work independently as well as in a group
• Customer focused attitude
• A Christian with a keen desire to serve family, church, work and community.  A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement

e) Physical and Mental Demands

• Standard office environment
• Ability to lift moderately heavy  IT equipment safely
• Availability to provide end users with on call support after regular business hours
• Stamina to respond to various end user requests

This is a part-time student position (20 HRs/Week). Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

This jobs is strictly for students.  Please refrain from applying if you are not a student.

Please send application to employment [at] tyndale [dot] ca


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For general employment information send your resumé to:

Tyndale University College & Seminary, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
1-416-226-6620 ext 2103 fax: 1-416-226-6746
or e-mail: employment@tyndale.ca

Tyndale University College & Seminary provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at employment@tyndale.ca

Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.