After Hours Technical Support (Fall 2021, Part-Time)

 Posted: Thursday, August 5, 2021 | Student Employment Positions

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

Position Description

The After Hours Technical Support position is responsible for providing technical support for evening and weekend classes, as well as, both internal and external events held on-site. This is a part-time contract role.

Primary Responsibilities

IT After Hours Support

  • Remain in-contact with the main reception via radio to address any classroom support requests.
  • Check all classrooms not currently in use for any equipment not functioning correctly.
  • Check the three computer labs to ensure they are in good working order.
  • Check that printers are fully stocked with paper, are not jammed or displaying any errors.
  • Provide a summarized report of all incidents and support requests.
  • Submit completed “Shift Report” at the end of each shift.
  • Submit timesheet to supervisor by the prescribed date.

Position Qualifications

Education

High school diploma

Experience

  • 0-6 months of hands-on IT technical and service experience
  • In-depth experience with Windows and MAC operating systems
  • Experience or familiarity with computer hardware, iPhone and Android OS’s, printers, wireless internet (WiFi), Windows 7/10, Mac OS

Skills and Abilities

  • Good problem solving skills
  • Strong communication skills with a customer service focus
  • Strong organizational and prioritization skills
  • Ability to remain calm in challenging situations
  • Proven ability to identify problems, develop and evaluate options, and implement solutions

Personal Characteristics

  • Ability to work independently as well as in a group
  • Customer focused attitude
  • A Christian with a keen desire to serve family, church, work and community. A firm
  • commitment to Tyndale’s mission, values, Statement of Faith and Community Standards
  • Statement.

Physical and Mental Demands

  • Standard office environment
  • Ability to lift moderately heavy IT equipment safely
  • Availability to provide end users with on call support after regular business hours
  • Stamina to respond to various end user requests

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

How to Apply

This position is for students only. Please refrain from applying if you are currently not a student enrolled in post-secondary education. Please submit your resume and cover letter to employment [at] tyndale [dot] ca. Only those selected for an interview will be contacted


View all Employment Listings »

For general employment information send your resumé to:

Tyndale University, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
1-416-226-6620 ext 2103 fax: 1-416-226-6746
or e-mail: employment@tyndale.ca

Tyndale University provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at employment@tyndale.ca

Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.