Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.
The Assistant Registrar provides direct support to the Registrar in the planning, implementation, evaluation and continuous improvement of services to students, faculty and staff. This role assists with activities that contribute to student success and improved retention. This position is also responsible to maintain integrity and confidentiality of students’ academic records.
Customer Service and Communication
- Assess and initiate change to existing services and develop new processes that will deliver effective operations and services to students, staff and faculty.
- Manage and enhance processes relating to communication to students.
- Maintain the Office of the Registrar’s website.
- Develop and promote a co-operative working relationship with other academic and service departments.
- Review and respond to concerns of students. Make decisions regarding resolution when possible or refer to the Registrar as appropriate.
- Provide accurate and timely academic advising for students.
- Maintain student records and ensure confidentiality of personal information.
- Supervise the production of transcripts and official documents.
- Oversee collection and processing of grades and attendance reports.
- Oversee transfer credits evaluation and credit entry.
- Oversee document imaging of student records.
- Assist students with registration policies and procedures.
- Perform degree audit.
- Oversee registration for International Students. Ensure compliance to government regulations.
- Develop the final exam schedule.
- Assist with assignment extension, exam reschedule, change of program and letter of permission requests.
- Assist with academic probation/suspension.
- Coordinate in activities related to retention.
- Coordinate certain Convocation activities.
- Act as the main contact person with outside organizations.
- Assist in the building of course schedule.
- Assist in the production of the Academic Calendar.
- Assist in the production of institutional statistics and annual report for accrediting agencies.
- Serve on certain University Committees and working groups.
Supervision and Training
- Supervise, coach, train and motivate Registration staff.
- Enable teamwork, collaboration and information sharing to foster customer service excellence.
- Ensure staff are well trained, competent, supported in their work and encouraged in their development.
- Undergraduate degree.
- Degree in Administration or a related field preferred.
- Minimum 5 years of experience.
- Administrative experience in a post-secondary educational environment; Working knowledge relating to a Registrar’s Office preferred.
- 2-3 years of experience with database and records management.
Skills and Abilities
- Strong computer skills with proficiency in MS Office: Word, Excel, PowerPoint, Outlook; Internet, Social Media.
- Excellent administrative and organizational skills with the ability to multi-task and perform tasks in an accurate, efficient and timely manner.
- Strong written and verbal communication skills.
- Ability to exercise sound judgement, decision-making, and exercise initiative to achieve desired outcomes.
- Excellent customer service skills and interpersonal skills.
- Keen attention to detail.
- Strong team building and leadership ability.
- Proficiency with workflow management and establish operational procedures.
- Ability to work effectively in both a team-based and self-directed environment.
- Ability to adapt to change and work in a fast-paced environment.
- Proven respect for confidentiality
- Conducts oneself with professionalism and tact.
- A keen desire to serve family, church, work and community. A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.
Physical and Mental Demands
- General office environment and office equipment.
- Moderate stress level: a fast-paced environment and ability to work under pressure.
- Ability to problem solve and handle customer problems and complaints in a professional manner.
- Ability to focus and work with occasional distractions.
- Ability to focus and help generate/analyze departmental reports.
Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
How to Apply
Please submit your resume and cover letter to employment [at] tyndale [dot] ca. Only those selected for an interview will be contacted.
For general employment information send your resumé to:
Tyndale University, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
1-416-226-6620 ext 2103 fax: 1-416-226-6746
or e-mail: firstname.lastname@example.org
Tyndale University provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at email@example.com
Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.