Campus & Conference Services Events Assistant (Part-Time)

To provide exceptional customer service to internal and external clients resulting in repeat and increased business for the department. The role is responsible to liaise with all departments providing services to ensure seamless execution, exceeding customer expectations on the day of the event.

Primary Responsibilities

Event Logistics and Coordination

• Work closely with the Facilities Team and meet regularly with Campus & Conference Services (CCS) team to ensure successful events.
• Work closely with CCS Associate on weddings and receptions including coordination of rehearsals and tours as needed.
• Participate in weekly Banquet Event Order meetings.
• Coordinate food service orders with food and beverage team for functions ensuring orders are fulfilled as ordered and on time.
• Check event spaces in advance to confirm cleanliness, room setups, etc.
• Assist Facilities with setups and teardowns as necessary.

Campus & Conference Services Administration

• Enter and keep updated event details in the Event Management Software.
• Record all relevant event details and charges to ensure accurate customer invoicing and month-end reporting.
• Assist CCS Admin in the day-to-day operation of the CCS office including all room bookings, meal cards, and record keeping.
• Monitor and respond to all online requests in a timely manner.
• Convey Tyndale’s policies and procedures to clients as necessary and ensure customer compliance.

Position Qualifications

Education

Two years post-secondary training or equivalent, (ie. Community College, Technical Institute or Trade School)

Experience

6 months to 1 year related experience

Skills and Abilities

• Able to multi-task, prioritize, and work efficiently in a fast-paced environment
• Able to work independently as well as part of a team
• Proficiency in use of internet/search engines, computer programs/applications (i.e. Microsoft Word, Excel, PowerPoint)
• Strong inter-personal and customer service skills with the ability to be a persuasive, professional advocate for the organization
• Strong organizational and administrative skills, with attention to detail and accuracy

Personal Characteristics

• Committed to confidentiality
• Committed to quality, accountability and integrity
• Committed to Tyndale's mission, values, statement of faith and community standards statements
• Confident and result oriented
• Energetic, enthusiastic
• Intuitive; responsive to client needs
• Professional and tactful

Physical and Mental Demands

• Light physical effort (ability to lift up to 20lbs or equivalent)
• May encounter challenging people from time to time. Important to maintain a calm and professional demeanor; listening to the customer's needs
• Moderate stress from multiple project deadlines and multiple distractions
• Work outside of regular business hours

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

How to Apply

This position is for students only. Please refrain from applying if you are not a student returning to post-secondary education for the 2023-2024 Academic Year.

External candidates can apply for the position at the External Career Center. While we thank all those interested, only those selected for an interview will be contacted.

Internal candidates (current employees with active WFN accounts) can log in and apply on ADP Workforce Now through the Career Centre. The Career Center can be accessed through the path Myself > Talent > Career Center.