Senior IT Specialist

 Posted: Tuesday, October 15, 2019 | Administrative and Staff Positions

Tyndale University College & Seminary is a multi-denominational, evangelical university college and seminary that prepares leaders for the ministry, marketplace and global mission of the church. Tyndale invites fully qualified candidates to apply for the following position; however, Canadian citizens and permanent residents will be given priority. The successful candidates will subscribe to and sign Tyndale's Statement of Faith and Community Standards Statement.

Position Description

The IT Support Specialist provides exceptional application support and technical assistance to end users by resolving and escalating IT support requests in a timely manner in the areas of hardware, software, and services, including the physical network and printers. 

Primary Responsibilites

Customer Service and Support

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks, including classrooms and computer labs
• Assist end users in resolving problems and providing detailed instructions either face to face or over the telephone
• Troubleshoot system and network problems; diagnose and solve hardware/software faults
• Support the roll-out of new hardware and/or business applications
• Prioritize and concurrently manage multiple open help desk requests
• Manage IT’s online presence e.g. updates all IT public webpages and create “How To” documentation
• Maintain all hardware and software inventory
• Maintain and support all printers
• Assist in supporting the telephony system
• Provide second level support to IT Support Specialist
• Manage after-hour support personnel
• Conduct all IT orientation to new staff and faculty
• Respond to outside IT threats including but not limited to phishing emails, malicious worms and viruses

Learning Solutions Level 1 Support

• Support faculty, students and staff in utilizing all learning management frameworks
• Support faculty and students with in course assessment process and analysis
• Assist in Leaning Management Solution development by identifying key areas for improvement
• Provide support to faculty in the area of online content creation
• Provide technical support to online students
• Manage small application implementation projects across different departments
• Oversee all technical aspects of Livestream courses

Student Information Systems Support

• Provide first level support for all SIS (student information systems)
• Update staff and student records as needed
• Assist in SIS development by identifying key areas for improvement (functions, features and utilities) based on client feedback and reoccurring issues
• Assist in creating and maintaining user accounts and auditing permissions

Continuous Improvement

• Research new technologies
• Handle all hardware and software procurements for all Tyndale departments
• Manage all IT communication with students, faculty and staff
• Research improved solutions and identify/recommend opportunities for continuous improvement of processes
• Evaluate and test proposed new solutions

Position Qualifications

a) Education

• Undergraduate degree or Diploma in Information Technology, related diploma and/or equivalent experience

b) Experience

• Minimum 4-years’ experience in information technology and technical support
• Experience working within a post-secondary environment
• Extensive familiarity with Windows operating systems
• Expert knowledge in how operating systems and software applications work
• Project management experience and certification would be an asset

c) Skills and Abilities

• Excellent problem solving skills
• Strong communication skills with a customer service focus
• Strong organizational and prioritization skills

d) Personal Characteristics

• Ability to work independently as well as in a group
• Customer focused attitude
• Self-driven with ability to recommend effective improvements while demonstrating a solid understanding and sensitivity to current methods of operation
• Ability to identify problems, develop and evaluate options, and implement solutions
• Ability to remain calm in challenging situations
• A keen desire to serve family, church, work and community.  A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement

e) Physical and Mental Demands

• Standard office environment
• Ability to lift moderately heavy  IT equipment safely
• Availability to provide end users with on call support after regular business hours

Please submit your resume and cover letter to employment [at] tyndale [dot] ca.  Only those selected for an interview will be contacted.


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For general employment information send your resumé to:

Tyndale University College & Seminary, Human Resources
3377 Bayview Avenue, Toronto, Ontario. M2M 3S4
1-416-226-6620 ext 2103 fax: 1-416-226-6746
or e-mail: employment@tyndale.ca

Tyndale University College & Seminary provides support in its recruitment processes to applicants with disabilities; including accommodation that takes into account an applicant’s accessibility needs. Should you need assistance, please contact the Human Resources Department at employment@tyndale.ca

Applicants selected for an interview who require accommodation during the interview process are asked to advise accordingly upon the invitation for interview.