Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 90 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

Position Purpose

The Specialist, Student Financial Resources increases enrollment at Tyndale University through the strategic use of financial aid. The Specialist advises and counsels prospective students and families regarding financial aid, loans and alternative means of educational financing. This position is responsible for awarding institutionally-funded scholarships, bursaries and awards, the administration of provincial and federal financial aid programs, data analysis and budget control.

Primary Responsibilities

Financial Aid Counselling

• Meet with prospective students and families to discuss financial aid options.
• Make presentations to prospective students and families about financing their education at campus visit events.
• Assist students and families in planning and managing their educational costs and exploring other financing options.
• Assist students with financial aid appeals (related to the awarding of bursaries and scholarships).
• Assist American students with the United States loan and grant program applications.

Administration

• Administer and maintain all Tyndale University financial aid programs (scholarships, bursaries, etc.) using financial aid software and other programs.
• Oversee the administration of the US student loan program(s), monitor to ensure compliance, implementation of policy changes, and process/submit regulatory documentation to ensure institutional approval.
• Chair and liaise with the Financial Aid Committee(s) and other contacts to award financial aid according to institutional policies and/or the strategy set by the Director.
• Communicate regularly with current and prospective students and relevant departments regarding the financial aid process and important deadlines through emails, website and other communication methods.
• Work closely with the Student Financial Services Department, the Business Office and the External Relations Office to implement applicable financial aid packages.
• Oversee the synchronization between the financial aid and student accounts systems
• Review and recommend updates to financial aid application forms and assist in their revision.

Reporting & Analysis

• Track the financial aid budget and contribute to its annual preparation.
• Coordinate and prepare reports for auditing (i.e. scholarships, bursaries, etc.).
• Create and maintain regular reports to track the distribution of financial aid.
• Analyze Tyndale's financial aid distribution and assist in implementing – and developing - the financial aid strategy.
• Research other financing options for students as required.
• Provide feedback and recommendations for improving financial aid processes.

Position Qualifications

Education

• Undergraduate degree, preferably in Business Administration, Finance or Public Relations

Experience

• 2-3 years’ experience in a financial aid/finance role (preferred)
• Previous knowledge of financial aid or database software packages (preferred) 
• A working knowledge of government aid programs (preferred)

Skills and Abilities

• Strong interpersonal/relationship-building skills
• Very good communication (oral and written) skills
• Strong attention to detail with an aptitude for working with numbers
• A high commitment to customer service
• Strong analytical, critical thinking and problem-solving skills
• Strong organizational skills with the ability to prioritize tasks, meet deadlines, take initiative and work in a fast-paced environment
• Strong computer skills with demonstrated experience MS Office applications - spreadsheets, word processing, database, etc.
• Multi-tasking abilities and ability to process high volumes of work with accuracy
• Demonstrated basic accounting skills, preferred

Personal Characteristics

• A keen desire to serve family, church, work and community. 
• A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement
• Ability to work in a fast-paced, changing environment
• Self-motivated, willing to take responsibility for his/her actions and work
• Strong commitment to serve students and faculty in the context of a Christian university and seminary
• Demonstrated professionalism, tact and diplomacy, with the ability to interact with stakeholders, including senior management
• Ability to work collaboratively as part of a team

Physical and Mental Demands

• Standard office environment and equipment
• Ability to work with interruptions while ensuring attention to detail and accuracy
• Physical effort may include lifting boxes of promotional materials and student files
• Overtime and occasional evening hours and weekend shifts may be required

This posting is for an existing vacancy.

Tyndale University is committed to providing accommodation and support throughout the recruitment process for applicants with disabilities. Applicants who require accommodation are encouraged to contact Human Resources at hr@tyndale.ca and advise of their needs when invited to participate in the interview or selection process.

Tyndale University is committed to employment equity and to fostering a diverse, inclusive, and equitable community. In accordance with the Employment Equity Act, we encourage applications from members of visible minorities. All qualified applicants are welcome and will be considered fairly and respectfully.

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