To ensure that we offer each Tyndale student an equal opportunity for appointments and that we provide the best services possible, Writing and Tutoring Services operates according to the following polices. You will be required to (re)confirm your agreement with these policies each semester before you can book an appointment:
In the event that you need to cancel an appointment, you may freely cancel via WC Online up to 20 hours before your scheduled appointment. If you need to cancel with less notice, you will need to contact us directly at writing [at] tyndale [dot] ca, academictutoring [at] tyndale [dot] ca or by calling us at 416-226-6620 ext. 2179. At that point, we will count it as a strike.
To respect our team members and to ensure that time and resources are not wasted, we maintain a two-strike policy. A strike occurs when you either fail to attend your scheduled appointment or if you cancel with less than 20 hours' notice. If you should incur two strikes in a semester, your booking privileges with Writing and Tutoring Services will be forfeit for the remainder of the semester. Your booking privileges will be reinstated at the beginning of the first month of the following semester subject to your continued enrollment at Tyndale.
We understand that emergencies and unforeseen circumstances sometimes occur. If you feel that your missed appointment should be excused, please contact the Learning Specialist at bbonvanie [at] tyndale [dot] ca. Excusable absences that would exempt you from a strike include those outlined in Tyndale's Academic Calendar as follows: personal illness or injury, hospitalization of an immediate family member, or death in the family.
Please be punctual for your appointments. If you know that you are going to be late, let us know as soon as you can and we will try to make arrangements with you.
If you do not arrive within the first 10 minutes of your appointment and have failed to notify us, your session will be marked as a missed appointment. At that point, the waitlist will be notified. If anyone on the waitlist fills that time before you get in touch with us or show up for your appoinment, then your appointment will be forfeit and the missed appointment will stand. You may, however, rebook later in the week subject to availability.
If, however, you notify us of your situation or arrive at your appointment before someone on the waitlist books it, your Writing Consultant or Academic Tutor may alter the missed appointment to a late arrival. Two late arrivals will count as one strike, as per our cancellation policy.
We strive to honour all scheduled appointments at Writing and Tutoring Services, but like you, there are times where your consultant or tutor gets sick or has to unexpectedly cancel. If that happens, we will do our utmost to reschedule your appointment with another member of our team as close to your originally scheduled time as possible. On those rare occassions when we do have to cancel your appointment, we will notify you by phone and/or email. We will do our best to provide at least one hours' notice. You will also receive priority for a rescheduled appointment on another date.
Academic Tutoring and Writing Consultation are joint efforts - just as our team members come prepared to give you their best, you will, in the same manner, arrive having done your best to prepare. You will take time before your session to write out specific questions you have about your writing or courses, do the assigned readings and homework for your courses, and attend your classes regularly. You understand that you will get out of the session what you put into it, and you realize that these sessions are not designed to replace your classes and coursework but are meant instead to complement them.
At all times, you will show respect for Academic Tutors, Writing Consultants, and, in the case of a study group, your fellow classmates. Tutors and consultants have the right to immediately end a session when there is a concern with behaviour or if they observe disrespect in a session. This incident will be reported to the Learning Specialist. Writing and Tutoring Services is not required to reschedule a session that has been terminated early for those reasons. Repeated concerns with disrespect may result in forfeiture of your use of our services.
If at any time, your Consultant believes that you have violated these policies, these concerns will be shared with the Learning Specialist and appropriate action will be taken. In the same token, if you have concerns about our service or our policies, please do not hesitate to share these with the Learning Specialist or with the Director of the Centre for Academic Excellence.